The Window Door Store - Arizona

Joseph is hands-down one of my favorite sales people to work with. Customer service, knowledge, and communication was top-notch, on top of a great personality. We got quotes from other places, but ultimately decided to go with this company because of Joseph. He took great care of us and stayed in touch all the way through the finish line. We got lucky when we got connected to him and if we decide to replace more doors and windows in the future, he would be one of the reasons why we would go with this company again. Very happy with the entire process.

We replaced 29 windows in our home and hired the AZ Window and Door Store to do it. We chose the Anlin Delmar series. There were missed appointments, no communication or follow-up on numerous occasions. The process was not good and I would not recommend either company. It has been 4 months now since the start of the job and they just finished installing the last window last Saturday. We still have three screens with holes that need repair. In addition, we now also have six windows with warped frames and corners pulling away from the stucco. I spoke with Dow who is the GM and still waiting to have someone from either company address the warping. I should have gone with aluminum. Update 8/14, Dow came to our home and has made arrangements for the windows and screens to be replaced. Six new windows and three screens are on order and should arrive late September. It was determined the window frames are warping due to poor installation. Most of our challenges can be associated with the original installation crew. I will update this review once the work has been completed. At this point we are cautiously optimistic.

Joseph is the most professional, courteous, respectful salesperson I have ever had the pleasure of doing business with. Hi knowledge of the product is outstanding. He ordered what I wanted and I recieved what I ordered. 2-thumbs up, 5-stars. The darker looking door picture is the same installed product, but interior lights were not on.

I am very pleased with the windows and associated work. I had several windows retrofitted and two windows adjusted for size/materials and I am very happy with all of the work. So happy I came back to have 3 exterior doors redone, 1 interior door redone and 3 windows redone. This is, literally, the only company I've used twice for home remodeling type work. Thank you for a seamless up front process (Stephen is very patient and helpful), successfully performed measurement process and quality install. Currently I also happen to be testing out the warranty process, so hopefully I'll be able to comment on that soon. I highly recommend this company!!!!

This company continues to amaze me! We got all of our windows and doors replaced by them in 2021 and the customer service just continues to be stellar. They have gone above and beyond after the fact to continue taking care of our needs. When we repainted our house and wanted to match the caulking color they used when they installed, they didn’t just provide the color for us, they dropped off multiple tubes of caulk for us to be sure we had the right product. I am so impressed with their customer service in making sure we are happy even years later. Purchasing windows is quite the investment but with this company I know I made the right choice.